Refund policy
Refund & Replacement Policy
Last updated: August 2026
Check at handover — it settles 99% of problems
Open the parcel with the rider present. Wrong item, broken or leaking vial, missing decant, empty atomizer — show it to the rider on the spot and refuse or return the item. Anything caught at handover is replaced or refunded in full, no argument. If a claim can't be settled at the door, report it to us within 48 hours of delivery with photos or an unboxing video.
What is covered
- Wrong fragrance or wrong size sent.
- Decants damaged, leaking, or empty on arrival.
- Items missing from the parcel (verified against the packing list).
- Parcels the courier confirms as lost.
What can't be returned
- Decants you have sprayed. Once a vial leaves its seal it can't be resold to anyone, for hygiene reasons.
- Change of mind on a fragrance that was correctly filled and delivered. Skin chemistry decides how a scent behaves — if a fragrance didn't work on you, message us and we'll help you pick something that will, but we can't take the vial back.
How claims work
Send us your order number and photos (or video) within 48 hours. We respond within 24 hours during opening hours. Approved claims are settled your way: a replacement sent with your next order or reshipped free, or a full refund.
How refunds are paid
- Paid via Nagad: refunded to the same Nagad number, within 7 days of approval.
- COD orders: refunded by Nagad send-money to a number you give us, or in cash with your next confirmed delivery — your choice.
If we ever can't supply something you already paid for, you get a full refund within 72 hours of us telling you.
Cancellations
Cancel free any time before dispatch — a message is enough. After dispatch, the flat delivery charge (99tk) is deducted from the refund.
Lost parcels
If the courier confirms a parcel as lost, that's on us, not you: full reshipment or full refund, whichever you prefer.